Get in touch
We'd love to hear
We'd love to hear
from you.
Questions, bug reports, feature ideas — one inbox handles it all. There's no contact form to wrestle with; just send us an email and a real person will read it.
Email us
Reach the team behind Lucky Gems directly. We typically reply within two to three business days.
hello@luckygemsapp.com- Best for
- Support questions, bug reports, feature requests, and privacy enquiries.
- Published by
- LUCKY GEMS LTD
- Reporting a bug?
- Include your phone model, your Android version, and a short note on what happened — it helps us fix things faster.
Common questions
Is Lucky Gems free?
Yes — free to download and free to play. There are no in-app purchases, no subscriptions, and no purchasable currency of any kind.
Do I need internet to play?
No. Lucky Gems runs entirely offline. There's no account to create and no connection needed for gameplay — the Daily Cut refreshes from your device's calendar date.
Is this a gambling or casino app?
No. It's a casual match-3 puzzle. There is no real money, no wagering, no betting and nothing to cash out. Your score is just a number to beat.
What data do you collect about me?
None. Your progress, collection, streaks and stats are stored locally on your device and are never transmitted to us or anyone else. See our Privacy Policy for detail.
Which devices are supported?
Lucky Gems is built for Android phones and is available on Google Play. It's designed for portrait play on a phone-sized screen.
Will I lose my progress if I reinstall?
Because progress is saved on-device rather than in the cloud, uninstalling the app removes it. There's also a manual reset in Settings if you ever want a fresh start.
How do I report a bug or suggest a feature?
Email hello@luckygemsapp.com. For bugs, include your device model and Android version; for feature ideas, tell us what you'd like to see and why.